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APPLY FOR: Social Media Community Manager

This posting is for growing audiences on social platforms including Facebook, Twitter, LinkedIn, and Instagram. Along with maintaining a posting schedule, he or she will also regularly create platform-specific content including text posts, videos, and graphics. They must have a good eye for trends and an understanding of social media metrics. The Social Media Community Manager is in charge of managing and developing a brand’s online community. He/she acts as the brand’s spokesman and communicates with end-users within the community.


Job description:

  • Setting and implementing social media and communication campaigns to align with marketing strategies
  • Providing engaging text, image and video content for social media accounts
  • Responding to comments and customer queries promptly
  • Monitor and report on feedback and online reviews
  • Organise and participate in events to build community and boost brand awareness
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  • Liaise with Development and Sales departments to stay updated on new products and features
  • Build relationships with customers, potential customers, industry professionals and journalists
  • Stay up-to-date with digital technology trends


Requirements and skills


  • At least 3 years of experience in a management position
  • Excellent organisational and leadership skills
  • Outstanding communication and interpersonal abilities
  • Good understanding of research methods and data analysis techniques
  • Proven work experience as a community manager
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  • Excellent verbal communication skills
  • Excellent writing skills
  • Understanding of Brand Voice
  • Adaptability
  • Positioning
  • Creativity
  • Experience with Design Software
  • Basic Photography and Videography 
  • Curiosity
  • Strong Presentation Skills 
  • Content Curation 
  • Effective Monitoring
  • Quick Decision-making
  • Good Judgment
  • Can Think Globally 
  • Resourcefulness
  • Ability to Connect People
  • Can Stimulate Discussion
  • Firm but Empathetic
  • Hands-on experience with social media management for brands
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Attention to detail and ability to multitask
  • BSc degree in Marketing or relevant field


Mode of Transport

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