This posting is for growing audiences on social platforms including Facebook, Twitter, LinkedIn, and Instagram. Along with maintaining a posting schedule, he or she will also regularly create platform-specific content including text posts, videos, and graphics. They must have a good eye for trends and an understanding of social media metrics. The Social Media Community Manager is in charge of managing and developing a brand’s online community. He/she acts as the brand’s spokesman and communicates with end-users within the community.

Job description:

• Setting and implementing social media and communication campaigns to align with marketing strategies
• Providing engaging text, image and video content for social media accounts
• Responding to comments and customer queries promptly
• Monitor and report on feedback and online reviews
• Organise and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends

Requirements and skills

• At least 3 years of experience in a management position
• Excellent organisational and leadership skills
• Outstanding communication and interpersonal abilities
• Good understanding of research methods and data analysis techniques
• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal communication skills
• Excellent writing skills
• Understanding of Brand Voice
• Adaptability
• Positioning
• Creativity
• Experience with Design Software
• Basic Photography and Videography 
• Curiosity
• Strong Presentation Skills 
• Content Curation 
• Effective Monitoring
• Quick Decision-making
• Good Judgment
• Can Think Globally 
• Resourcefulness
• Ability to Connect People
• Can Stimulate Discussion
• Firm but Empathetic
• Hands-on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• BSc degree in Marketing or relevant field