Also known as customer care managers or client relations managers, client services managers handle and resolve client queries, develop strategies for improving customer services, train other client services staff, maintain business relationships with existing clients, and bring new clients on board.

Job description:

• Provide outstanding customer service to clients
• Manage a staff of Client Services Representatives
• Enlist support from the marketing team to reach new clients
• Create and maintain a client communication platform
• Promote cross-departmental communication
• Developing effective communication platforms for clients and staff
• Inspiring repeat business from clients
• Conducting customer service workshops and presentations
• Monitoring and measuring client satisfaction
• Liaising with different departments about client queries
• Offering advice to clients on services and products
• Developing surveys and capturing client information
• Participating in marketing campaigns
• Dealing with client requests and troubleshooting problems

Requirements and skills

• Business degree or related qualification
• Well-versed in sales strategies and prepared to recruit new clients 
• Excellent management skills 
• Strong communication skills
• Strong verbal and written communication skills
• Organisation skills
• Ability to meet deadlines
• Computer literacy
• Calm, polite, and professional behaviour
• Reliable and self-motivated
• General business knowledge
• High service orientation
• Prioritisation and delegation skills
• Proven experience as a client services manager or relevant role
• At least 3 years of experience in a management position
• Business degree, marketing degree or related qualification